SHIPPING & HANDLING
Every creation is mindfully formulated, hand-labeled, and packed with care. Please explore our complete range of domestic and international delivery options below.
SHIPPING SERVICES
Domestic delivery rates for United States orders:
| SERVICE | DELIVERY TIME | SHIPPING FEE | CARRIER |
|---|---|---|---|
| SAMPLE SHIPPING | 3–5 business days | Starts at $5.00 | USPS Ground Advantage |
| FREE GROUND | 5–10 business days | Orders over $40: FREE | FedEx Ground Economy |
Please note: Sample Shipping via USPS Ground Advantage includes tracking and $100 insurance. Free Ground Shipping via FedEx Ground Economy is available for orders over $40. Delivery times may vary by destination zone.
Delivery rates and timeframes for Canada orders:
| SERVICE | DELIVERY TIME | SHIPPING FEE | CARRIER | LOCATION |
|---|---|---|---|---|
| STANDARD | 3–4 business days | Under £80: £5.00 Over £80: FREE |
Royal Mail / Hived | Mainland UK |
| NEXT-DAY | Next business day | £8.00 | Express Parcel | UK Mainland* |
| SAME-DAY | Same business day | £12.00 | Local Courier | Select London Zones |
Please note: Locations marked with an asterisk (*) may require an extra business day for remote areas, Scottish Highlands, and Channel Islands.
Worldwide dispatch and cross-border delivery details:
| SERVICE | DELIVERY TIME | SHIPPING FEE | DUTIES & TAXES |
|---|---|---|---|
| INTL PRIORITY | 5–10 business days | $30.00 flat rate | Calculated at checkout |
| INTL EXPRESS | 3–5 business days | $50.00 flat rate | Pre-paid & guaranteed |
Please note: International shipments may be subject to local customs inspection and regional tariffs upon arrival in the destination country.
TRACK YOUR ORDER
Once your package has been prepared and dispatched from our laboratory, a shipping confirmation email containing a direct carrier tracking link will be sent to your email address.
You may also log into your registered customer account at any time to review live order milestones and download your order invoices.
UNDELIVERABLE PARCELS
We take all reasonable precautions to ensure accurate delivery to the address provided at checkout. However, we cannot be held responsible for non-delivery or carrier mis-delivery caused by incomplete or incorrect address details submitted during checkout.
If a parcel is deemed undeliverable by the carrier due to missing apartment numbers, refused entry, or uncollected office holds, the package will be returned to our fulfillment facility. Upon receipt and verification of the returned package, our client service team will contact you regarding re-shipment options or refund processing.
NEED HELP?
Should you have any questions regarding parcel status, delivery modifications, or custom requests, please reach out to our client care team. Kindly include your 6-digit order confirmation number for expedited assistance.
CLIENT CARE HOURS: Monday – Friday, 9:00 AM – 6:00 PM EST
EMAIL INQUIRIES: [email protected]